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| Bid Classification: |
Services
|
|---|---|
| Bid Type: | Negotiable RFP |
| Bid Number: | RFP2019-081 |
| Bid Name: | Customer Experience Strategy Development within the City of Brampton |
| Bid Status: | Cancelled |
| Published Date: | Thu Oct 17, 2019 2:00:00 PM (EDT) |
| Bid Closing Date: | Mon Nov 4, 2019 2:00:00 PM (EST) |
| Date of Planned Notice: | Thu Oct 10, 2019 10:45:00 AM (EDT) |
| Estimated Bid Publishing Date: | Thu Oct 17, 2019 2:00:00 PM (EDT) |
| Question Deadline: | Mon Oct 28, 2019 2:00:00 PM (EDT) |
| Time-frame for delivery or the duration of the contract: | Completion of all deliverables no later than 6 months from the date of the Contract. |
| Negotiation Type: | Refer to project document |
| Condition for Participation: | Refer to project document |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The Request for
Proposal Call is for a project comprising the development and delivery of a
Customer Experience (CX) Strategy that will serve as the corporate blueprint
for customer centricity. The CX Strategy
will provide a framework that includes guiding principles and standards, that
will drive service quality, goals, baseline performance measurements, enhance
employee and customer experiences, and promote lateral and vertical CX
alignment across the organization. |
| Bid Document Access: | Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To obtain an unsecured version of the bid document and/or to participate in this opportunity, an annual or a per bid fee must be paid (annual fee - $439.90, per bid fee - $132.04). |
| Trade Agreement Description: |
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CFTA
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
The City of Brampton, 2 Wellington Street West, Brampton, ON L6Y 4R2